Reengineering the Corporation
Management consultants Hammer and Champy thoughtfully critique the management procedures of American business and offer a promising prescription in this invigorating study. “It is no longer necessary or desirable for companies to organize their work around Adam Smith’s division of labor,” they state, arguing that task-oriented jobs are becoming obsolete as changes in customer bases, competition and the rate of change itself alter the marketplace. Post-industrial companies must be “reengineered,” which necessitates starting anew, going back to the beginning to invent a better way of accomplishing tasks.
It’s an invigorating book that sheds the false perception of traditional selling and exposes the primary character of sales success. This practical book helps salespeople realize that customers are not won over just by what they say but that attitude and trust is the key. The six-step process is presented in a brief and straightforward manner. It explains the theories in very tangible, simple to understand terms that are easy to execute. This book will help your performance and your customer satisfaction.
Built to Last
What makes a visionary company? This book, written by a team from Stanford’s Graduate School of Business, compares what the authors have identified as “visionary” companies with selected companies in the same industry. The authors juxtapose Disney and Columbia Pictures, Ford and General Motors, Motorola and Zenith, and Hewlett-Packard and Texas Instruments, to name a few. The visionary companies, the authors found out, had a number of common characteristics; for instance, almost all had some type of core ideology that guided the company in times of upheaval and served as a constant bench mark.
How to Win Friends & Influence People
This grandfather of all people-skills books was first published in 1937. It was an overnight hit, eventually selling 15 million copies. How to Win Friends and Influence People is just as useful today as it was when it was first published, because Dale Carnegie had an understanding of human nature that will never be outdated. Financial success, Carnegie believed, is due 15 percent to professional knowledge and 85 percent to “the ability to express ideas, to assume leadership, and to arouse enthusiasm among people.” He teaches these skills through underlying principles of dealing with people so that they feel important and appreciated.
In this intriguing, readable business novel, which illustrates state-of-the-art economic theory, Alex Rogo is a UniCo plant manager whose factory and marriage are failing. To revitalize the plant, he follows piecemeal advice from an elusive former college professor who teaches, for example, that reduction in the efficiency of some plant operations may make the entire operation more productive. Alex’s attempts to find the path to profitability and to engage his employees in the struggle involve the reader; and thankfully the authors’ economic models, including a game with match sticks and bowls, are easy to understand. Although some characters are as anonymous as the goods manufactured in the factory, others ring true.
The Fast Forward MBA in Project Management
Until the early ’90s, project management was definitely located somewhere near the unsexy end of the business spectrum. But now, with the rise of downsizing and outsourcing, it has become one of the hot disciplines. Professional membership of the U.S.-based Project Management Institute has quadrupled in the last decade, and Microsoft claimed recently to have over 2 million users worldwide of its project-management software. The reasons for this growth are simple. Project management is about managing “projects,” that is, unique pieces of work (as opposed to ongoing operations). Downsizing, outsourcing, and the accelerating pace of change have meant that, increasingly, work is carried out on an ad-hoc, one-off project basis.
Leading Self Directed Work Teams
A new edition of the book that lead the self-directed work teams revolution. Leading Self-Directed Work Teams is one of the best-selling books on teams ever published. Now, the perfect guide for any team leader has been revised and expanded to reflect the new realities of team-based organizations. By explaining how team leaders differ from conventional supervisors, this informative volume which is based on the author’s successful seminars and workshops is especially useful for those managers who move from hierarchical to participatory structures.
The 21 Irrefutable Laws of Leadership
This book covers Maxwell’s 21 laws of leadership. Each chapter describes the law in detail, and provides many historical examples to help reinforce the principle. As a military officer, I understand the principle role that leadership plays in an organization’s success. During my short career (10 years), I have been in both great and lousy units. Each time, I can trace the unit’s performance directly to its leader and his/her ability to influence its members to accomplish the mission and take care of its people. My personal experience only helped reinforce the material, and verified in my mind that John Maxwell is “on-target” with his laws.
World Class Manufacturing: The Lessons of Simplicity Applied
John P. Robb Vice President, Manufacturing Monsanto Electronic Materials Company The commonsense examples and guidelines on the “how to” of total quality control Richard Schonberger provides in World Class Manufacturing will enable us to move beyond manufacturing excellence to business excellence. Schonberger’s first book, Japanese Manufacturing Techniques, provided the missing link in our overall quality program and is on the “must read” list for all our manufacturing line personnel. World Class Manufacturing will be required reading for all functions within our company.